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Customer Help Page

These are the articles that customers see on just-eat.co.uk/help

I need help with payment and vouchers

  • Returns
  • Out of stock item substitutions
  • Why have I lost my gift card balance or account credit?
  • Why have I been charged a bag fee?
  • I've got a question about my Just Eat gift card
  • What’s the Just Eat Price Promise?

See all 10 articles

I need help with my order

  • Buying from a Retail Pharmacy
  • The driver who delivered my order was impolite. How can I address this?
  • How do I change the delivery address for my order?
  • How do I cancel my order?
  • Why's my order been rejected?
  • I’m not happy with the service at the place I’ve ordered from.

See all 14 articles

How do I use this Just Eat thing?

  • Understanding Fees
  • How do ratings work?
  • Guidelines for leaving a review
  • £0 delivery fees with Just Eat+
  • Small Order Fee
  • How do delivery codes work?

See all 27 articles