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Customer Help Page

These are the articles that customers see on just-eat.co.uk/help

I need help with payment and vouchers

  • Out of stock item substitutions
  • Why have I lost my gift card balance or account credit?
  • Why have I been charged a bag fee?
  • My gift card is showing as invalid
  • I've got a question about my Just Eat gift card
  • What’s the Just Eat Price Promise?

See all 10 articles

I need help with my order

  • Buying from a Retail Pharmacy
  • The driver who delivered my order was impolite. How can I address this?
  • How do I change the delivery address for my order?
  • How do I cancel my order?
  • The staff were impolite at the place I ordered from. How can I address this?
  • Why's my order been rejected?

See all 16 articles

How do I use this Just Eat thing?

  • Free Delivery for 90 Days – Just Eat+ benefit
  • Small Order Fee
  • How do delivery codes work?
  • How does group ordering work on the app and website?
  • How do I tip my courier?
  • Want to delete your account?

See all 26 articles