If you need to cancel your order, it’s best to do it as soon as possible. This is because the restaurant or store may have started to prepare your order, or already assigned a courier to deliver it.
For delivery and collection orders, head to the order details page, where you'll see the option to cancel your order under 'Can we help with anything?'
Will I be charged for cancelling my order?
If you cancel your order, you may be charged an amount up to the full order value. It’s best to cancel an order as soon as possible to avoid any charges.
How do I cancel an order placed on a guest account?
If you checked out as a guest, make sure you’re using the same device and browser that you used to place your order. You can then follow the same order cancellation steps as you would on a standard account.