How do ratings work?
Customers can rate the quality and delivery of their order. A partner's rating for each order is calculated by averaging customers’ ratings for quality and delivery, giving equal weight to each. We calculate the partner's overall rating as the median of all order ratings from the past 12 months. Here’s more info on how ratings and reviews work:
What’s changed?
To better reflect your and other customers' experiences, we’ve updated how we collect and record delivery ratings. We’ve also made a small change to how we calculate partners’ overall ratings.
Last summer, we moved delivery ratings from a 5-point to a 3-point scale (represented by emojis). We’ve now updated those 3 emoji options to offer a clearer, wider range of options for rating your delivery. Delivery can now be rated as:
- disappointing - recorded as 1 point
- alright - recorded as 3 points
- amazing - recorded as 5 points
For consistency, we’ve also placed all delivery ratings submitted from 5 August onto this updated scale. Quality ratings remain on the same 5-star scale.
An order’s rating is still the average of the quality and delivery ratings, weighted equally. The partner's overall rating (which influences its ranking in our search results list) is the median (the middle rating in a list sorted from lowest to highest) of all order ratings left within the last 12 months. This hasn’t changed, and the partner’s overall rating will continue to be updated whenever a new rating is submitted. But, to keep scores consistent, we’ve now excluded ratings submitted during the short transition period (21 July to 5 August 2025) to our new 3-point scale from the overall partner rating. Ratings submitted in this period are still visible in your order history.
To give you more context for the overall partner rating, we now display the number of ratings it is based on and a breakdown of how those ratings are distributed. We show this breakdown of partner ratings in 0.5 increments, grouped into 5 bars. The percentage shown for each bar is the proportion of all ratings that fall into that group:
Why do we use median calculations?
The overall partner score is the median, or middle value, of all order ratings from the last 12 months, sorted from lowest to highest. We use the median because it better represents the typical experience than a simple average. It also protects partners’ scores from outliers or extreme ratings that could otherwise skew the overall partner score.
Ratings visibility and privacy
When you leave a review, you can rate both the quality and the delivery of your order. However, only the partner’s overall rating (shown as stars and decimals, e.g., 4.5) is publicly visible to other customers. This overall rating is displayed in key places, including under the partner’s name on the listing page and in the partner’s menu.
You can also leave text comments about your experience. These comments are visible to Just Eat and partners to help improve service and follow up on complaints. They aren’t shown publicly to other customers.
In limited circumstances, a rating may still count toward the partner’s overall rating even if text comments related to the same order have been moderated (for example, where the comment breaches our guidelines but the rating itself remains valid).
You can find more info on leaving a review in "How do I leave a review?"
Why don't I see a rating?
Ratings only appear once a partner receives their first review. If a partner has reviews but shows no rating, it means their previous scores are more than 12 months old. We only use ratings from the past year to calculate the partner’s overall score.
App version requirements
To see and access the newest rating features, please make sure you’re using the latest version of the Just Eat app. These changes require Android version 11.7.0 or iOS version 36.7.0 and newer.