If you pay more for your menu items when ordering a delivery meal from a restaurant on Just Eat than you would when ordering from the restaurant directly on their own online channels (e.g. their own website or app), we’ll give you twice the difference in the form of a Just Eat paycode voucher. It's as simple as that. That's our Price Promise to you.*
*Our Price Promise doesn't include any separate customer charges applied to an order (such as a service charge, admin charge, or delivery fees) and special offers. Just so you know, you must submit a Price Promise claim within 14 days of placing the order.
*Price Promise only applies to orders from a restaurant and excludes orders from a Grocery Partner on Just Eat. See our Price Promise Terms and Conditions on what 'Restaurant Partner' and 'Grocery Partner” mean in this context.
How do I submit a Price Promise claim?
Making a claim couldn't be easier. Simply log in if you haven't already, then select the 'Contact us' button below, pop your Just Eat order number into the form, describe your Price Promise claim and click ‘Send message’. It's as easy as that.
Please be prepared to provide evidence to support your claim. Our team will get back to you requesting any links/photographic evidence that shows a restaurant has advertised a menu item for less on their own online channels (e.g. via their own website or app).
How long will it take for the Price Promise Team to get back to me?
Once we've received your Price Promise claim form, we'll aim to get back to you within seven working days.
When will I receive my Price Promise voucher?
If it turns out you’ve paid too much for your menu items, our Price Promise Team will send you a Just Eat paycode voucher as soon as possible.
How will I receive my Price Promise voucher?
Once our Price Promise Team has confirmed you’ve paid too much for your menu items, they'll process your claim and offer you a Just Eat paycode voucher.
Can you offer refunds for Price Promise claims?
We can’t refund your order if you submit a Price Promise claim, but if your claim is successful, we'll be sending you double the difference of the relevant amount in the form of a Just Eat paycode voucher. You can use this with your next Just Eat order.
By submitting a claim on the Just Eat Price Promise, you agree to be bound by the Price Promise Terms and Conditions.