I’ve been emailed to reset my password, is the email real?

You can confirm that the email’s genuinely from us by making sure that:

• The sender is [e-mail]
• There aren’t any links to other websites or pages (other than this Help page that you’re reading right now)
• It doesn’t ask you for any personal information, such as bank details (we’d never ask this in an email)

If I believe my Just Eat account is at risk, what should I do?

It’s a good idea to reset your Just Eat password as soon as possible. You can do this on the Just Eat app or website by following these simple steps:

1. If you’re logged in, log out
2. On the login screen, select Forgot password?
3. Enter the email address registered on your account
4. Open the email link we send you and follow the reset instructions

When you’re choosing your new password, it’s best to:

• Make it at least ten characters long
• Use a mix of upper- and lower-case letters, symbols (like @ # $ % ^ &) and numbers
• Avoid using a common word or piece of personal information (like your birthday or pet’s name)
• Think about using a short phrase instead of a single word

If I reset my Just Eat password, will my account be safe?

If your updated Just Eat password is brand new, this will make your account more secure. However, if your Just Eat password is the same as one you’ve used on a bunch of other websites, you should change your password in all of those other places, too. This will reduce the risk of a data breach.

Why's Just Eat checking if my login details are safe?

To make life easier, it's tempting to use the same password on multiple websites and apps. However, if just one of those online companies suffers a data breach, in which customers’ email addresses and passwords are leaked, criminals could try using those details to log in to other sites to commit fraud. This is why we take your account security so seriously.

Can Just Eat tell if my account is at risk of a data breach?

We can often tell if an account is at risk of a data breach, thanks to the digital security firm we work closely with. They specialise in protecting people and businesses from fraud. 

This firm keeps tabs on possible data breaches, where people's email addresses and passwords could be leaked. If your personal details are leaked, and there’s a chance your Just Eat account could be at risk, they'll let us know so that we can help you do something about it.