If you feel that your health, safety or privacy is at risk right now, please call the relevant authority or emergency service as soon as possible. They’ll be able to give you the most professional advice and take action if needed. We’ll assist them with your report and cooperate in any official investigation.
To report a health, safety or privacy incident to us, please select the Chat to us button below (this is only visible to customers who are logged in). Let the person you’re speaking to know that this is a health, safety or privacy incident, so they can best handle the matter. Our Customer Service Team can ask our Compliance Team to look into things straight away, as they have the right knowledge and experience to deal with such issues.
When will I hear back from Just Eat?
Our Compliance Team will update you as soon as possible. Please bear in mind that this can take up to 48 hours, depending on the case.
We’ll work hard to address any sensitive issues, as we want everyone’s experience with Just Eat to be a safe and pleasant one.
What is Just Eat’s community promise?
We take sensitive health, safety or privacy matters very seriously. As part of our Community Promise, we expect everyone in our community to act professionally and always do the right thing.
We promise to:
- Continue to embed a culture of respect and inclusion across our community
- Enable you to report any concerns you have easily
- Respect your privacy when handling an incident
- Respond quickly and take prompt action as appropriate
If there’s ever any reason you feel unsafe or uncomfortable when using Just Eat, tell us straight away, and we’ll take the appropriate action. You can talk to us by clicking on the Chat to us button below.
To learn more, check out our Privacy Policy and Just Eat Terms and Conditions.
Why does Just Eat have a Community Promise?
At Just Eat, our vision is to create the world’s greatest food community. This community includes our customers, Partners, couriers, suppliers and employees. Every member of our community should feel safe and protected when using Just Eat. We all have a responsibility to create an inclusive environment, where everyone is welcome.