Customers can rate the quality of their order using a 5 point scale, represented by stars.
Customers can rate delivery on a 3 point scale, represented by emojis.
A restaurant’s average rating is calculated by combining customers’ ratings for quality and delivery, with equal weight given to the quality and delivery ratings. The restaurant’s overall average rating is then determined using the median (the middle rating in a list sorted from lowest to highest) of all the published reviews within the last 12 months, and is updated on a regular basis. We present a restaurant's average rating in key places, including: under their name on the restaurant listing page and the restaurant's menu page, represented by stars or a decimal rating.
Ratings that are part of a review that has been removed from the platform may (in limited circumstances) still be considered in average rating calculations.
For more info on leaving a review, take a look at How do I leave a review?