We try to refund customers with account credit, which helps us to process refunds as quickly as possible.
The account credit amount will be added to your Just Eat account within a few days. Once it’s added to your account, you can use this on your next order.
If we’re processing a card, PayPal, Google Pay or Apple Pay refund for you, your money will take between 2-14 days to go back to your account, depending on your provider’s policy. Just Eat cannot influence this timeframe in any way, so you should contact your bank first if there are any issues with your refund.