We’re really sorry to hear that your order isn’t right.
For delivery orders, please click on the 'Contact us' link below so we can help fix this for you (this button is only visible to customers who have logged in).
If there are incorrect items in your order, or your whole order is wrong, please have good-quality photographic evidence ready to share with us. We ask for this so that we can look into your claim in a little more detail. Just so you know, if the photographic evidence doesn’t clearly show the wrong items that you're claiming for, we may be unable to process your claim.
If you ordered via a guest account, check that you’re still using the device and/or browser that you placed your order on. If you can no longer see your guest order details, or have logged out of the device or browser you were using, you'll need to create a Just Eat account to get in touch with us.
What happens if there are wrong items in my collection order?
If you choose to collect your order, make sure you double-check the items in the order before accepting them. If there’s a missing or wrong item, please let the restaurant or store staff know, and they should be able to resolve this for you.