We’re really sorry to hear that your order isn’t as it should be.
If your order has been delivered, and something's damaged or doesn't appear to be cooked properly, please visit the help page via the get help link on your order screen and select I’m unhappy with my order. We like to look into these matters as soon as possible, so you’ll have up to 24 hours to submit a claim. This allows us to work with our partners to fully investigate what’s happened.
If items in your order have arrived damaged in any way, please have good-quality photographic evidence ready to share with us. This is so that we can fully look into your claim.
Just so you know, if the photographic evidence doesn’t clearly show the problem you’re claiming for, we may be unable to progress with your claim.
For collection orders, you’ll need to collect your order from the restaurant or store on time and double-check each item to make sure everything’s ok. You can check your app or the website to see when it should be collected. If you receive the wrong order, or an item is cold, missing or damaged in some way, please let a member of the restaurant or store staff know right away. They should be happy to help you.
If you used a guest account to order, make sure you’re using the same device and browser that you used to place your order. If you can’t access your guest order details, you’ll need to create an account to get in touch with us.